MIS Specialist Top-Up Support

MIS Specialist Top-Up Support gives your school or trust a team of experienced MIS and data specialists on retainer, working alongside the support you already have from your MIS vendor, your trust’s central team or your local authority. You keep what you have. We add the part it is missing: people who understand school processes, school data and the context your MIS sits in.

• Making sense of a vendor answer and applying it in your school
• Investigating data-quality issues and validation errors in the MIS and in DfE systems including COLLECT, S2S and GIAP, with guidance on where and how to correct them
• Statutory returns queries and preparing for census, year end, academic-year setup and exams season
• Building the report the vendor will not write
• Preparing complex issues for escalation to the vendor, so they are resolved first time
• Data quality and system health checks

• Termly webinars and drop-in clinics with MIS specialists
• One annual MIS Operational Health Review or service review
• Monthly updates on DfE requirements, statutory activity and best practice, ahead of key points in the academic year
• Access to the full School ICT training programme, with discounted training for support customers

Schools and trusts on Arbor, Bromcom or SIMS whose vendor support handles the everyday product questions well enough, but who are left on their own when the question is about data, a return, a report or a process. Schools where one experienced person holds all the MIS knowledge. Trusts with a central team that wants specialist back-up for the harder cases. And any school that has ever spent a morning working out which provider to ring.

Vendor support is there to explain how the software works. School problems rarely stop at the software: they run through your data, a DfE portal, an internal process and a deadline. Our consultants have worked in schools as Data Managers, MIS Managers and education specialists, so they pick the problem up where the product answer leaves off. Nothing you already have changes. You simply have somewhere to turn when the question is bigger than the system.