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In April 2021 Birchfield stopped using SIMS and migrated over to a new MIS called Arbor. I was reluctant to move, purely because I didn’t want to lose the support we received from School ICT. Luckily for Birchfield, School ICT were also becoming accredited and have been able to continue to provide us with support for Arbor!
We migrated over to Arbor during the Easter break and went live on the first day back. I can honestly say that without the support received from School ICT we would have been up the proverbial creek and probably bald from pulling our hair out trying to figure things out; Arbor is great, but sometimes a little help is needed.
I cannot recommend School ICT highly enough for the support, friendliness, professionalism and forgiveness (when I’ve asked a stupid question or made a silly, obvious mistake), but most of all for always being able to sort out a problem or give me an answer, even if the answer is ‘it can’t be done!’.
Please be certain that if you are thinking of moving to School ICT for MIS support, you will be in safe hands; they are knowledgeable, professional and friendly.

Shirley Wharton - Office Manager, Birchfield Primary School, Leeds

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The support we received from School ICT during our Arbor set-up and launch helped us enormously.
During the set-up process School ICT were available over the phone, as well as on-screen to help guide us through any queries/problems that we had, we had a named agent who we could contact at any time and arranged meetings online where School ICT talked us through/demonstrated what we needed to do.
When we launched Arbor we used the whole School ICT team, either over the telephone, email or remote support sessions, who were all on hand to guide us through the quickest and easiest ways to find things or set things up.
School ICTs response time is fantastic, dealing with most queries straight away. Having such good virtual support has taken away the fear factor of moving to a new system, as we know we're not alone when unable to find things or get to things the quickest way. School ICT make it so easy - an agent can log on remotely to our system and talk us through what we need to do/or where we need to go.

Lisa Kingdom - Administration & Communications Manager at St Bede’s and St Joseph’s Catholic College, Bradford

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School ICT provided a wealth of knowledge and expertise to support our transition from SIMS to Arbor. They were always on hand to answer any questions and talked us through the whole training process. School ICT was undoubtedly key in ensuring the smooth transition between the two MIS programmes. I would highly recommend School ICT to anyone starting this journey.

Hayley - PA to the leadership team, Hunslet Carr Primary School, Leeds