Enhanced MIS Support and Assurance

The data in your MIS has never mattered more. It underpins funding, attendance, safeguarding, statutory returns, exams and the decisions leaders make every day. When your team needs answers, they need someone who understands not just the MIS but the data, the process, the deadline and the school behind it. That is where School ICT is different. Enhanced MIS Support and Assurance gives schools and trusts unlimited access to experienced education and MIS specialists across Arbor, Bromcom and SIMS, by phone, email, live chat and our customer portal.

All of our consultants have worked in schools as Data Managers, MIS Managers and education specialists. They understand the pressure behind the query because they have felt it themselves. That means less time explaining the problem and more time getting it resolved.

Already have MIS support from your local authority or another provider? MIS Specialist Top-Up Support adds specialist hours alongside the support you already have.

When your team needs support, they speak directly to experienced MIS and education specialists. There is no chatbot-first approach and no separate first-line team, so help starts with people who understand the issue and can guide you to a practical resolution.

School problems rarely sit neatly in one MIS module. A query can involve data held in different parts of the MIS, a DfE system, a statutory requirement and a report needed by a particular deadline. Our support goes beyond product functionality: data quality, complex report building, user access, and DfE systems including COLLECT, S2S, GIAP and CFR, with proactive guidance at census, exams and end of year. We investigate the cause, build the reports and guide your team through the fix.

Staff move on, systems change and requirements shift. We provide continuity when your MIS expert leaves, support for staff new to role, and expert guidance if your school decides to change MIS, before, during and after the move.

• Unlimited support by phone, email, live chat and customer portal, with online case logging and progress tracking
• Experienced specialists across Arbor, Bromcom and SIMS
• Troubleshooting, system configuration and best-practice guidance
• Data-quality investigation and complex report building
• Support with DfE systems and statutory processes

• Monthly DfE and statutory updates, with proactive guidance ahead of key points in the year
• Termly webinars and drop-in clinics with MIS specialists
• Regular account management and service reviews
• Support through staff changes and MIS transitions
• Access to our wider specialists across Data, Exams, Timetabling, Training and Consultancy

Because MIS support should be about more than answering queries. We help schools reduce workload, improve confidence in their data and processes, and stay ahead of key activities throughout the year, with independent, human support across Arbor, Bromcom and SIMS. It is practical, proactive support built around the needs of the school, not just the software.