School ICT Customer Survey - Autumn 2020

Customer Survey

How happy are you with the services you receive from School ICT?*
Excellent Good Fair Poor N/A
SIMS Support
SIMS Training
Technical
Equipment Sales
InVentry Sign-in Solutions
SIMS Consultancy
Genie Reporting
Migration Services
School ICT Recruitment
How well are School ICT performing during COVID-19? (6 = Excellent, 1 = Poor)*
- 6
- 5
- 4
- 3
- 2
- 1
What in particular are we doing, or have we done, that has helped you?*
What could we be doing differently?*
Are any of your current systems or services not meeting your changing needs? (Doesn't have to be MIS related e.g. access issues when working from home, SIMS, training needs, speed, fit for purpose, equipment etc?)*
- Yes
- No
If yes, please expand on this e.g. considering an alternative solution (cloud based), changing equipment, changing suppliers, training needs?*
Training
How likely is your establishment to sign up to our online scheduled training courses as an alternative to classroom based training?*
- Already attended / booked
- Likely
- Unlikely
- Unsure
If unlikely or unsure, please explain why: -*
Are there any courses not currently scheduled that you would like to attend online? If so, please list below: -*
As an alternative to scheduled online training, would you prefer an e-learning course that you could work through in your own time, at your own pace?*
- Definitely
- Yes, but in addition to scheduled training
- No
- Unsure
If no or unsure, please explain why: -*
Please tick the top five e-learning courses you would be interested in: -*
- Analysing Assessment Data at KS3 & KS4
- Assessment Essential Skills
- Assessing Without Levels
- Attendance
- Monitoring Attendance
- Behaviour Management
- School Census
- Post 16 Census
- School Workforce Census
- Pre-Admissions and CTFs
- SIMS Office User
- System Manager
- Course Manager
- Course Manager & Post 16 Census
- Cover
- Dinner Money
- Preparing for a New School Year
- Analyse Exam Results using SIMS
- Examinations Organiser
- Managing Results Day
- Equipment Register
- FMS
- FMS Year End
- School Fund
- Key Stage Entry Explained
- NOVA T6
- Administrators Guide to Maintaining the Timetable
- Options Online
- Options 5
- Personnel
- Data Collection Sheets and Labels
- Reporting - Standard
- Reporting - Extended
- Reporting (Advanced) with Excel Analysis
- SEN Users
- Other - please state
If other, please state: -*
Other areas
Which type of services would you find helpful to buy-in to future proof your school, reduce costs and improve efficiency? (Please tick all that apply).*
- First Aid Training
- Microsoft Power BI Data Reporting
- Broadband
- Fire Door Compliance
- Safeguarding
- Building Services
- Data Management
- Reporting
- Timetabling
- Energy Efficient Lighting / Solar
- IT Recycling
- Cleaning
- Catering
- Sanitising
- Security
- Training (Any, please state)
- Recruitment (Teaching or Non-Teaching Staff)
- PAT Testing
- Technical Health Checks
- School Improvement
- Finance and Accounts
- Education Consultancy
- Health and Safety
- Disaster Recovery Planning
- Backup Services
- Cyber Security
- Curriculum Planning
- Exams
- Alternative MIS Consultancy
- Making the most of your investment in technology
- Other / further comments
Other - please state or expand on any of the above: -*
What would you say is the biggest source of stress or frustration in your working life?*
MIS Support
How likely are you to renew your support contract with School ICT at the end of its current term?*
- Definitely
- Very likely
- Unlikely
- Definitely will not
- Exploring an alternative MIS
If you are definitely or very likely to renew your support with School ICT, please state on which term: -*
- 1 Year
- 2 Years
- 3 Years
If you are unlikely to or definitely will not be renewing your MIS Support with School ICT, please explain why: -*
If you are exploring an alternative MIS, School ICT can help. Please let us know which MIS you are considering: -*
- Select All
- Arbor
- Bromcom
- ScholarPack
- Other
If other, please state who: -*
Other Services
Are you interested in any of the following additional services we provide?*
- Select All
- SIMS Support Service
- Genie Reporting schoolgenies.co.uk
- InVentry Sign-in Solutions https://schoolicts.co.uk/inventry/
- Touchscreens
- Hardware
- Onsite Training and Consultancy
- Online Training and Consultancy
- Onsite IT Support
- Remote IT Support
- Other - please state
Other / further comments: -*
Are you happy for us to contact you about these services?*
- Yes
- No
School ICT Customer Panel
Please use this space for any additional comments or feedback - thank you for your time, it's greatly appreciated.*
Name*
Job Title*
School Name*
Following the results from this survey we are looking to hold some customer focus groups and set up a customer panel, would you be interested in finding out more?*
- Yes
- No

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	Excellent	Good	Fair	Poor	N/A
SIMS Support
SIMS Training
Technical
Equipment Sales
InVentry Sign-in Solutions
SIMS Consultancy
Genie Reporting
Migration Services
School ICT Recruitment