With decades of experience in supporting Management Information Systems, School ICT can ensure the effective and enhanced use of ScholarPack to give you peace of mind that your funding is correct, Ofsted data is ready and expert support is on hand whenever you or your team need it.
More than just a support service
Our team of MIS Consultants have significant depth and breadth of knowledge across several MIS types. Whilst we provide a day-to-day support service resolving our customer’s problems, where possible, we will proactively take the time to advise on better and more efficient ways to use the software, promoting school improvement.
Looking to move to a new MIS? Start your 14 day FREE trialWith the announcement from Arbor that all ScholarPack schools will be migrating to Arbor by February 2026 - we can fully support you with this transition.
Migrating to a new MIS? Let us help you!
Our support services
Unlimited telephone and remote support is available from our team of experienced MIS experts with immediate access to 1st, 2nd and 3rd line support specialists.
All support calls and emails are logged to our helpdesk system where they can be tracked and prioritised, ensuring that any issues are dealt with swiftly and efficiently.
Having been involved in a number of MIS migrations over the years we know how important it is to have a smooth transition from one MIS to another. To support you with this, we will be there with you at every step of the migration process, working in partnership with yourselves and your current support provider to ensure a smooth and successful migration, making sure that your data is ready with housekeeping checks, including: –
- Consultation on ensuring you’re choosing the best MIS for your establishment
- Housekeeping and data retention session to ensure your data is cleansed and ready to migrate
- Bespoke reports to allow you to check and fulfil the migration requirements
- Dedicated consultant to guide you through the whole transition
*(Please note implementation and migration services are additional services and therefore chargeable, please contact us for more information).
School ICT support includes an advisory service to maintained schools and academies for DfE-required statutory returns and end of year procedures.
As part of this service we also provide access to a named account manager who will regularly meet with you to ensure you are getting the best use from the ScholarPack software and are aware of the latest developments.
Customer Testimonial
”As ScholarPack is so easy and intuitive to use I have not needed a lot of support to date. However on the occasions I have contacted the turn IT on support team they have been very helpful and got me back on track very quickly!
Justine Sullivan, Office Manager, Wroxton CE Primary School
