SIMS support

We’re the top of the class when it comes to SIMS services to schools. We provide support to more than 850 schools across the UK.

More than just a support service

Our team of SIMS Consultants have significant depth and breadth of knowledge across the full range of SIMS modules. Whilst we provide a day-to-day support service resolving our customer’s problems, where possible, we will proactively take the time to advise on better and more efficient ways to use the software, promoting school improvement.

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Our agreements are straight forward and simple - no rolling contracts or bundles.
Want to learn more about our support agreement?

Read our SIMS Support brochure

What our
Support Covers

  • Support provided by a Capita approved and accredited SIMS support team
  • Personable approach to service delivery where we actively build strong working relationships with our customers
  • Service Desk staffed by experienced SIMS Consultants providing swift resolutions to customer incidents
  • Specialist knowledge across all core modules of SIMS from Assessment to NOVA-T6
  • Full SIMS technical support to assist with upgrades, patches and migrations
  • Provide professional training in the use of SIMS/FMS
  • Unlimited access to our service desk for your SIMS users with portal access available out-of-hours
  • We can help you write reports to get the most out of SIMS
  • Enhanced support during key events in the year such as census and prioritised support for your school during Ofsted/HMI visits

Onsite Support / Consultancy

Our consultants are available to visit your school or trust to provide bespoke consultancy and support to match your exact requirements. Whether it be the introduction of SIMS in the classroom to a Primary school or a comprehensive Post-16 data health-check, we can ensure that you are making the most of your SIMS software. Our onsite consultancy/project services can include but are by no means limited to:

  • Delivery of any standard SIMS training course specifically to your staff
  • Presentations on the strategic use of SIMS or module specific presentations
  • Building of the school timetable
  • Post-16 data health-check prior to census
  • Migration from a 3rd party MIS system to SIMS
  • Bespoke 1:1 consultancy on any aspect of the SIMS module suite



Multi Academy Trusts

Support for all school staff.
We are available
8am – 4:30pm
Monday – Friday

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I absolutely love School ICT, nothing is too much trouble. I am never made to feel stupid or that my problem is trivial. Jason was very patient in the early days of using School Fund!

School ICT are fantastic and help straight away.Very patient!, Sarah and Jason have been a great help!

I always get the right answer when I phone, all very helpful, Sarah’s update emails are great, thank you.

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