Discover the Power of the School ICT Customer Portal!
Dear Colleague,
We’ve made it even easier for you to get the MIS support you need – when and how it suits you best, through moving to the School ICT Customer Portal which brings everything together for you in one place, including: –
- fast ticket logging
- easy access to updates on existing tickets
- live chat with real people
- instant access to helpful guides through our extensive knowledge base and reporting suite
- latest news, webinars and training – keeping you up to date with important MIS updates, reminders and key dates
What Can You Do on the Portal?: –
✅ Log support tickets 24/7
✅ Live Chat with our support team – no bots, just real people
✅ Get instant answers from our Knowledge Base
✅ Track updates and responses to your tickets
Live Chat – Fast, Friendly Support
Have you tried it yet? Our Live Chat feature connects you to our MIS experts in real time – perfect for queries that need a quick response.
➡ Just log in to the portal and click the “Live Chat” button in the bottom right-hand corner.
If you’ve already used it we’d love your feedback – please click here to tell us what you think.
Smarter Ticket Logging
When logging a new ticket, you’ll now see:
- A pop-up showing related Knowledge Base articles based on the keywords you enter
- New fields to select your MIS Type and MIS Module
- A priority flag for ‘Ofsted in school’ tickets
- Tips for writing tickets that get faster resolutions
News, Tips & Updates
Did you know we also post regular newsletters and updates online?
Stay in the loop here: https://www.schoolicts.co.uk/latest-news/ and click the subscribe button to ensure you don’t miss out on key updates and information.
Getting Started
If you haven’t logged in yet: click Create New User Account, complete your details and we’ll get it set up for you.
*MIS and Technical Customers* While your MIS and data support queries should now be logged via the School ICT Services Customer Portal, all technical IT support requests should still be logged through the turn IT on portal.
Using the correct portal ensures your query reaches the right team quickly and avoids any delays in resolving your issue.
*IMPORTANT* From the 01/08/25 the turn IT on MIS customer portal resources will no longer to be updated so please ensure you are signed up to the School ICT portal for the latest guidance, updates and information.
*please note office@turniton.co.uk is no longer in use and support requests will NOT be picked up please use helpdesk@schoolicts.co.uk to log support requests going forward*
