Capita have now published a communication following their investigation relating to the CTF issues in the Spring 2019 update.
Importantly, a patch is due to be released early next week for schools who have upgraded to the Spring 2019 release. We will release this patch to our schools as soon as it becomes available.
Please see the update from Capita below.
If a school imports a CTF into the SIMS Spring 2019 release that contains a person with an incomplete address that is missing all of the following:
- house name or number
- apartment number
The incomplete address details will be inserted into any learner contacts being added by the CTF file who have no address record. In other words, incorrect partial data would be inserted into all blank addresses against new contact records.
Also incomplete address details will be inserted into SIMS where a learner contact already exists in SIMS and the same learner contact is present in the CTF, and neither have an address record. In other words, incorrect partial data would be inserted into a blank address against an existing contact record.
“Street Name”, “Locality”, “Town” and “Region” information (i.e. partial address) would be transferred in both instances.
Our investigation is now complete following our communication yesterday (03 April 2019) about the CTF incident. A patch will be available early next week for schools who have taken the Spring 2019 Release.
Once the SIMS Spring update is taken please apply this patch to ensure the potential CTF issue is addressed. For Capita Hosted SIMS customers, the Spring release was applied on 29th March and the patch will be applied as soon as it is available.
Once again Capita ESS apologises for any concern or impact to our schools and their support partners that may have arisen from this incident.