Dear Colleague,
With the exam results period fast approaching, we have collated all the information you need to feel prepared, including early morning help desk support, training sessions, and key documentation.
If this is not your area of responsibility, can we please ask that this email is forwarded on to the relevant person in school.
Customer support
We will be available to your take calls throughout the summer term so please do not hesitate to call the help desk if you require support, 0345 222 6802 option 1. Alternatively, please log into the customer portal and log a ticket, detailing what you would like assistance with. To help us resolve any issues as quickly as possible, please provide details of your issue/query when logging your ticket. You can also use the Live Chat function once logged into the SICTS customer portal.
School ICT customer portal – If you don’t have a login for the SICTS customer portal, please click on the above link and click ‘create a new user’. Alternatively, contact us on 0345 222 6802 and we will set you up. If you have forgotten your password, you can ask for a password reset on the website.
Early Morning Support on Results Days
To support schools during this key time, our consultants will be available from 7:00am to answer queries logged via the customer portal and email (helpdesk@schoolicts.co.uk), with telephone lines opening at the usual 8:00am on the following dates:
- Wednesday 12 August 2026 – A Level results day
- Wednesday 19 August 2026 – GCSE results day
Please Note: If you are logging a ticket or emailing for support before 8am or if your school reception is closed, please include a direct phone number or a mobile phone number. Training Courses and Webinars
Training Courses
We are running Managing Results Day training sessions on the following dates; please use the relevant link to book your place. If a course is full, please reach out and we can look to put on another date.
Arbor Managing Results Day – Monday 13th July 26 – 9.30am – 12.30pm – Arbor Managing Results Day – School ICT
Bromcom Managing Results Day – Wednesday 15th July 26 – 9.30am – 12.30pm – Bromcom Managing Results Day – School ICT
SIMS Managing Results Day – Tuesday 14th July 26 – 9.30am – 3.30pm – SIMS Managing Results Day – School ICT
The full training course schedule can be accessed via:
https://www.schoolicts.co.uk/online-training/
Free Webinars
Arbor – Getting Ready for Results Day – Monday 6th July 26 – 10.30am – 11.00am – Arbor – Getting Ready For Results Day Webinar – School ICT
Bromcom – Getting Ready for Results Day – Monday 6th July 26 – 2.30pm – 3.00pm – Bromcom – Getting Ready For Results Day Webinar – School ICT
SIMS – Getting Ready for Results Day – Tuesday 7th July 26 – 10.30am – 11.00pm – SIMS – Getting Ready For Results Day Webinar – School ICT
We also have Distance Learning courses available for SIMS Domestic Exams and SIMS Exams Organiser. Follow the links below for more information:
SIMS Domestic Examinations | School ICT
SIMS Exams Organiser | School ICT
Results Day Guidance Documentation
All the documentation you need to complete your exams results can be found on the Related Articles link on the campaign news feed for your MIS – use the relevant link below to go to the news feed. The news feeds will be kept updated with any changes or known issues. Customers can also check the news section at https://www.schoolicts.co.uk/latest-news/.
Arbor Exams Campaign News Feed
School ICT – User Portal – Arbor Exams Campaign News
Bromcom Exams Campaign News Feed
School ICT – User Portal – Bromcom Exams Campaign News
SIMS Exams Campaign News Feed
School ICT – User Portal – SIMS Exams Campaign News
