With the exam results period fast approaching, we’ve pulled together everything you’ll need to feel prepared, including early morning help desk support, training sessions, and key documentation.
Please share this with any colleagues involved in exams or results processing.
Helpdesk Support During the Results Period
Our help desk will be available as usual to support you with any issues that arise.
Contact Us:
- Phone: 0345 222 6802 (Option 1) from 8am -5pm
- Email: helpdesk@schoolicts.co.uk
- Customer Portal: mywww.schoolicts.co.uk
- Live Chat: Available via the portal once logged in
When logging a ticket, please include:
- Full details of your issue or query
- Screenshots (where possible)
- Your contact information
This helps us to resolve your request as quickly as possible.
Tickets will be triaged based on the time they are received and the severity of the issue.
Early Morning Support on Results Days
To support schools during this key time, our consultants will be available from 7:00am to take email and portal queries with telephone lines opening at the usual 8:00am time, on the following dates:
- Wednesday 13 August 2025 – A Level Results Day
- Wednesday 20 August 2025 – GCSE Results Day
If you need support outside of our standard hours, please log your request via the Customer Portal, including:
- A clear description of the issue
- Screenshots (if available)
- Your contact details
Tickets will be triaged based on the time they are received and the severity of the issue.
Results Day Documentation
We have created a range of helpful documents to guide you through results day. These can be accessed from the Exams section of our Customer Portal. If you don’t yet have access, please contact the help desk.
You can also visit the campaign pages for your MIS platform below. These will be regularly updated with the latest news and key documentation:
*It is advisable that SIMS schools are on the latest version and the patches recommended in the documentation have been applied.
Training Courses and Webinars
We are running a series of training courses and webinars to help you prepare for managing results.
- Arbor Managing Results Day – Short Course – School ICT – Thursday 17th July 9:30am-11:00am
- Bromcom Managing Results Day – Short Course – School ICT – Friday 18th July 9:30am-11:00am
- SIMS Managing Results Day – Tuesday 15th July 9:30am-3:30pm
- SIMS Managing Results Day – Wednesday 16th July 9:30am-3:30pm
*If a session is full, please get in touch and we’ll do our best to add additional dates.
30-Minute Top Tips Webinars:
- SIMS Top Tips for Managing Exam Results – Wednesday 2nd July 10:00am-10:30am
- Bromcom Top Tips for Managing Exam Results – Thursday 10th July 10:00am-10:30am
- Arbor Top Tips for Managing Exam Results Day – Friday 11th July 10:00am-10:30am
